Buyer Policy

On this page is our buyer policy which explains what we expect from our buyers, how we may deal with complaints or issues when you purchase digital items on our marketplace.

INTRODUCTION

Your Example Website is operated by 123 Simples, a UK based web design and hosting provider. This page is our legal terms for buyers and we have tried to keep it as simple as possible. If there are any questions that you may have as an buyer using our platform, please do contact us and ask for clarifications if needed.

1. Definitions

Lets go through the definitions first -
1.1 We: https://www.yourexamplewebsite.co.uk/ (hereinafter referred to as the ‘Site’ or ‘Website’ or ‘Platform’ or ‘Yew Marketplace’) is operated by 123 Simples, a UK based business;
1.2 Buyer: is a registered person, member or business who purchase digital items available on the Yew Marketplace offered for sale by authors on this marketplace;
1.3 Buyer Fee: the buyer fee is what buyers are charged by our company for purchasing digital items on our marketplace. This is a charge made by us for handling and processing the transactions of payments, fraud protection, digital item quality control checks, and other related buyer services;
1.4 Item Price: is the price that the seller has agreed to sell his/her item for on the marketplace, and the price the buyer will pay excluding the additional fees as mentioned above;
1.5 Item Support: buyers have the option of purchasing 6 or 12 months paid for support for the item they are buying on the marketplace;
1.6 Taxes: currently we are not registered for UK VAT. This means that as Buyers you are solely responsible for making your own tax declarations to the relevant bodies in your own country. We will log all payments received by from you as a buyer, but we will not deduct tax at source. If this should change, we will let you know on this page here, and by email;
1.7 EU Member State: includes all EU Member countries https://www.gov.uk/eu-eea.;
1.8 List Price: is the price you see on an items page on our Yew Marketplace, and is comprised of both the item price and buyer fee.

2. Getting Started as an Buyer

Before you can purchase any digital item on the Yew Marketplace, you will be required to register on the marketplace.

Only the registered buyer or name on the buyer account will be the person that is considered the 'licensee'. It will be ONLY YOU that we deal with.

3. YEW MARKETPLACE ACCEPTS NO LIABILITY FOR ITEMS PURCHASED

We act only as an 'agent' between seller and buyer. We will do our utmost to ensure that sellers provide digital items that meet the high standards we expect. Also, we will deal with buyers in a fair and honest manner to ensure that all parties concerned are not left at a disadvantage. HOWEVER, we accept no liability for digital items sold on this marketplace, or purchased via this marketplace.

4. What are technical issues?

If you experience a technical issue with a digital item, you must first contact the author to attempt to resolve the issue. Authors have the greatest understanding of their items and can work with you to answer any questions you may have involving technical issues.

We consider a technical issue to be an issue related to the intended or advertised functionality of an item, as described on the item listing or shown in the preview. Technical issues might include for example:

• Errors that prevent an item from being used in its intended manner;
• Examples: the item is not displaying or functioning properly on supported platforms (as described on the item listing), or a build process is failing due to issues related to misconfiguration or outdated dependencies;
• Functionality or design elements are shown in the preview, or described on the item listing, but are not present in the download;
• Exception: third-party images or photographs that are not licensed for distribution and are only used as an example in the preview.